Our service philosophy:
Service is our core business; it extends our brand and creates market opportunities. We provide customers with warm, meticulous, and personalized service—professional, round-the-clock, and comprehensive.
Transformers are key equipment in power grids. To provide customers with high-quality, efficient, and reliable products, our company has established a comprehensive pre-sales, in-sales, and after-sales service system for transformers under the control of the ISO 9001 standard, and ensures its effective operation. Accordingly, our transformers come with the following service commitments and guarantees:
I. During the product contract review phase, strictly adhere to the provisions of GB 1094.1–2:1996, GB 1094.3:2003, GB 1094.5:2003 “Power Transformers,” and GB/T 6451:2008 “Technical Parameters and Requirements for Oil-Immersed Power Transformers.” Thoroughly examine the design schemes, technical agreements, and tender technical specifications provided by the customer and the design institute, and promptly communicate, negotiate, and incorporate these inputs to the greatest extent possible, thereby fully meeting customer requirements and ensuring the delivery of transformers that feature advanced performance, a completely new structural design, and high quality and reliability.
II. During the manufacturing process, strictly adhere to the product supervision agreement and contract terms agreed upon by both parties. For key processes such as core lamination, coil winding, tank assembly, secondary packaging, and product testing, proactively and promptly request user supervision and provide convenient conditions to facilitate the user’s supervisory activities, thereby enabling the user to successfully complete the supervision task.
3. During product installation and commissioning, the company dispatches experienced technical and service personnel to assist users in refining the installation plan, ensuring successful commissioning of the equipment, and providing free training to the user’s installation and operation staff. This comprehensive training enables users to gain a thorough understanding of the transformer’s performance, operating procedures, and maintenance practices.
4. In the event of product quality issues, the Company shall provide an immediate response within 3 hours; for more serious quality problems, personnel shall be dispatched to the site within 24 hours to assist in resolving and handling the issue. If the quality problem is attributable to the Company and cannot be resolved on-site, the product shall be returned to the factory and reworked until it meets the required quality standards and the customer is satisfied, with all associated return costs borne by the Company.
5. Establish product dossiers and provide ongoing product support; conduct bi-monthly follow-up visits for large-scale products; extensively solicit and carefully consider user feedback and suggestions; ensure that products, within a positive quality improvement cycle, fully meet user requirements to the greatest extent possible, while also delivering more comprehensive services.
6. Our company has offices in major provincial bureaus, responsible for after-sales service and the supply of spare parts and components for products in the respective regions.
After-sales service
Contact: Manager Fei
Address: No. 16, Tianping Road, Daoli District, Harbin City
Contact Us
After-sales service
Contact: Manager Fei
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